Privacy policy
This policy explains how Black & White Group collects, uses, shares, and protects personal information across group enquiries, websites, and company routing.
Policy detail
We aim to keep privacy information practical, plain, and useful. This page is written for website visitors, prospective clients, suppliers, and contacts who interact with Black & White Group or are routed to one of the BW companies.
Black & White Group is the group brand for the BW portfolio of companies. For general group website, enquiry, and contact activity, Black & White Group acts as the controller of the personal information described in this policy unless a specific BW company tells you otherwise.
You can contact us at enquiries@blackandwhiteaccess.co.uk, by phone on +44 7496 017080, or by post at 11 Boyd Street, Newburn, Newcastle upon Tyne, NE15 8LU.
We may collect identity and contact details such as your name, organisation, email address, phone number, role, and address where relevant to your enquiry or relationship with us.
We may also collect enquiry details, correspondence, service interests, company preference, website usage information, device and browser data, approximate location from technical data, and records needed to manage business relationships, security, and compliance.
When you complete a contact form or send an enquiry, we use the information you provide to understand the request, route it to the right BW company or team, respond to you, and keep a practical record of the conversation.
Please avoid sending unnecessary sensitive personal information through website forms. If a matter requires more detailed information, we will let you know the appropriate way to provide it.
Our websites may use cookies, similar technologies, server logs, and privacy-conscious analytics tools to understand site performance, visitor journeys, and technical issues. These tools help us improve the website and keep it secure.
Where required, we will ask for consent before setting non-essential cookies. You can also manage cookies through your browser settings.
We use personal information only where we have a lawful basis under UK data protection law. Depending on the situation, this may include taking steps before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests, or using consent where required.
Legitimate interests may include responding to enquiries, operating and improving our websites, coordinating activity across BW Group companies, protecting systems, managing records, and developing our services in a proportionate way.
We may share relevant information within BW Group where this is needed to answer your enquiry, deliver services, manage shared operations, or support group governance.
We may also share information with trusted service providers such as website hosting, email, CRM, analytics, professional advisers, IT support, payment, accounting, and compliance providers. We only share what is reasonably needed and expect providers to protect it appropriately.
We keep personal information for as long as it is needed for the purpose it was collected, including to manage enquiries, provide services, maintain business records, resolve disputes, meet legal obligations, and protect our interests.
Retention periods vary by record type. Enquiry records that do not lead to ongoing work are normally kept only for a practical business period, while contract, finance, and compliance records may need to be retained for longer.
Under UK data protection law, you may have rights to access your personal information, correct it, ask for it to be erased, restrict or object to certain processing, request portability, and withdraw consent where processing is based on consent.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to address any concern first, so please contact us using the route below.
We use practical technical and organisational measures to protect personal information, including controlled access, secure hosting practices, account protections, supplier checks, and proportionate internal handling procedures.
No website, email system, or online transmission is completely risk-free. We keep our controls under review and expect anyone handling BW Group information to treat it carefully.
Some technology providers used to operate our websites, communications, analytics, or business systems may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as UK-approved transfer mechanisms or equivalent contractual protections.
We may update this policy as our websites, services, legal requirements, or group operations change. The latest version will be published on this page with an updated date.
For privacy questions, rights requests, or concerns about how your information has been handled, email enquiries@blackandwhiteaccess.co.uk with 'Privacy' in the subject line, or write to Black & White Group at 11 Boyd Street, Newburn, Newcastle upon Tyne, NE15 8LU.
