A change or recurring fault
Describe what has changed and when it was first noticed. For a recurring issue, explain whether the symptoms are the same and which area is affected. Include relevant photographs only where safe and permitted.
Use your agreed service arrangements
If your contract specifies a helpdesk, reporting route or escalation procedure, use that route. A general website enquiry does not replace an agreed emergency or service-level process.
Your information
Read our privacy and business information. Send only what is needed for this enquiry and use an agreed route for confidential property or personal records.
Related help
Return to contact us, browse services or read practical guidance.